Terms and Conditions
Last Updated: November 29, 2025
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE OR PLACING AN ORDER
SECTION 1 - INTRODUCTION
This website is operated by HQ IMPORTS LLC. Throughout the site, the terms "we," "us," and "our" refer to HQ IMPORTS LLC. HQ IMPORTS LLC offers this website, including all information, tools, and services available from www.hqimp.com (the "Site") to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. HQ IMPORTS LLC is a wholesale distributor specializing in souvenirs, serving exclusively business-to-business (B2B) customers throughout the United States. By visiting our Site and/or purchasing products from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service" or "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 2 - ELIGIBILITY AND ACCOUNT TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence (18 years or older) and that you are a legitimate business entity or authorized representative of a business entity. Our products and services are intended exclusively for wholesale business-to-business (B2B) transactions. By creating an account and placing orders on our Site, you confirm that you are purchasing products for resale or business use, not for personal consumption. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. You must notify us immediately of any unauthorized use of your account or any other breach of security. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 3 - PRODUCTS AND PRICING
3.1 Minimum Order Quantities
Each product listed on our Site has a minimum order quantity that varies depending on the item. The minimum quantity required for each product is clearly specified in the product information on its respective page. We offer different pack options with varying quantities depending on the product selected; please refer to the specific product details for available options.
3.2 Pricing
All prices listed on our website are in United States Dollars (USD) and are subject to change without prior notice. While we make every effort to ensure pricing accuracy, typographical errors may occur. HQ IMPORTS LLC reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice, including after an order has been submitted. In cases where an incorrect price is displayed due to human error, HQ IMPORTS LLC reserves the right to refuse or cancel any orders placed at the incorrect price. If this occurs, we will notify you and provide the option to place a new order at the correct price.
3.3 Product Display and Descriptions
We always attempt to present and describe each item as accurately as possible. However, because every computer monitor's configuration and display is different, we cannot guarantee that the color you see will match the actual product's color. For items sold in assortments of styles, sizes, shapes, colors, or varieties, these variables may vary with each order. Assorted orders may not necessarily look exactly like the specific assortment pictured in the product photo. Assorted cases may contain all or only some of the pictured varieties of product.
3.4 Stock Availability
There is no guarantee that all items in your shopping cart will be available upon shipment of the order, as our stock is limited to what we have on hand. Items labeled "Low Inventory" are at risk of not being available after ordering. In cases of out-of-stock items, a sales representative will contact you to discuss available options, including substitutions or partial shipment.
SECTION 4 - ORDERS AND PROCESSING
4.1 Order Acceptance
Once we receive your order, a sales representative may contact you (by email and/or phone) to confirm details, including shipping address and method of payment. Receipt of an electronic or any other form of order confirmation does not automatically guarantee that we have accepted your order for processing. HQ IMPORTS LLC reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per business, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
4.2 Processing Time
HQ IMPORTS LLC is committed to processing orders promptly. Once we have all the necessary information and payment has been received, your order will be processed within 3 to 5 business days. Transit time varies depending on the shipping method selected and destination.
4.3 Order Changes
If you have submitted your order but need to add, substitute, or remove items, you may do so by contacting your sales representative immediately. Please note that any changes to your order may delay the processing time.
4.4 Order Status and Tracking
You may view the current status of your order(s) when you log in and access the "My Account" section. Once your order has shipped, tracking information will be provided so you can monitor the delivery progress.
4.5 Order Delays
Shipment of orders may be delayed if: we do not have complete and correct address information and/or proper delivery instructions; we do not have complete payment; you make additions or deletions to your order; an order contains out-of-stock items requiring confirmation; we cannot reach you during the final processing stage to confirm details; or unforeseen emergencies, natural disasters, or peak/holiday seasons occur.
SECTION 5 - PAYMENT TERMS
5.1 Accepted Payment Methods
We accept the following payment methods: major credit cards (Visa, MasterCard, Discover, American Express), debit cards, PayPal, Apple Pay, and Google Pay.
5.2 Credit Card Processing Fee
A 3% processing fee will be applied to all credit card and debit card transactions. This fee will be added to the total amount of your order at checkout.
5.3 Payment Authorization
If you elect to pay using a credit or debit card, an immediate hold will be placed on your card for the full amount of the order, including any applicable shipping charges. Once your order is ready to be shipped, all charges will be processed. Please ensure your credit limit or account balance is sufficient to cover all payments. If your payment method is declined for any reason, your order may be cancelled, and a sales representative will contact you as soon as possible to resolve the issue.
5.4 Lines of Credit
Established customers may be eligible for a line of credit with HQ IMPORTS LLC. If you are interested in applying for credit terms, please contact our sales department for more information and to discuss the application process.
5.5 Payment Completion
We cannot ship, deliver, or release merchandise for pickup until the order has been paid in full, unless credit terms have been previously arranged.
SECTION 6 - SHIPPING AND DELIVERY
6.1 Shipping Location
All orders are shipped from our warehouse located at 13 Wilshire Court, Freeport, NY 11520, United States. The buyer is responsible for all shipping costs unless otherwise specified.
6.2 Shipping Methods
We work with reputable shipping carriers including UPS and FedEx to deliver your orders. The shipping method and carrier will be determined based on your order specifications and preferences.
6.3 Free Shipping
HQ IMPORTS LLC offers free shipping exclusively for deliveries within the New York City area. For all other destinations, shipping charges will apply and will be calculated based on the order's weight, dimensions, and delivery destination.
6.4 Delivery Address Requirements
A complete and accurate physical address is required for all shipments. We do not deliver to P.O. Box addresses. Please ensure your delivery address includes all necessary information to avoid delays.
6.5 Risk of Loss
All items are sold FOB (Free On Board) from our warehouse. This means that once the merchandise is transferred to the shipping carrier, ownership and risk of loss passes to the buyer. The buyer owns the goods in transit and is responsible for filing any damage claims with the freight company.
SECTION 7 - RETURNS AND REFUNDS
7.1 Return Policy
Customers who wish to return merchandise may do so within 30 days from the invoice date of the order. To be eligible for a return, products must be in their original, unopened packages and in resalable condition.
7.2 Return Authorization
Returns will not be accepted without prior authorization. To initiate a return, you must contact your sales representative to obtain a Return Authorization Number (RAN). The RAN and a copy of the original invoice must be included with the returned merchandise.
7.3 Restocking Fee
A 20% restocking fee will be applied to all approved returns. This fee will be deducted from your refund or credit.
7.4 Return Shipping Costs
The customer is responsible for all return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.
7.5 Refunds and Credits
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will be applied to your original method of payment or to your account with HQ IMPORTS LLC, at our discretion. Please allow up to 2 weeks for the refund to be reflected in your account.
SECTION 8 - CANCELLATIONS
Customers who wish to cancel their entire order after warehouse processing has begun will be charged a 20% restocking fee. If you wish to cancel only certain items from your order after processing has begun, additional fees may apply. If the order has not yet been processed and you choose to cancel, you will not be responsible for any charges. To cancel an order, please contact your sales representative immediately.
SECTION 9 - SHORTAGES, DAMAGES, AND DEFECTIVE MERCHANDISE
9.1 Inspection at Delivery
The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the driver's receipt at the time of delivery.
9.2 Reporting Claims
Claims for shortages, damages, or defective merchandise must be reported to HQ IMPORTS LLC within 48 hours of receipt of the merchandise. To report a claim, please contact us at info@hqimp.com or call our customer service department.
9.3 Claim Requirements
All claims must include a detailed description of the issue, a copy of the invoice with the affected item number(s) identified, the delivery receipt (with any discrepancies noted), and photographs of damaged or defective items. Claims are determined on a case-by-case basis and typically take 2 to 3 weeks to process.
9.4 Resolution
Upon verification of a valid claim, HQ IMPORTS LLC will offer a refund for the purchase cost of the affected merchandise or credit toward a future purchase, at our discretion.
SECTION 10 - ACCURACY OF INFORMATION
We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is at your own risk. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.
SECTION 11 - THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state, or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - USER SUBMISSIONS
If you send us creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Submissions"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Submissions that you forward to us. We are and shall be under no obligation to: (1) maintain any Submissions in confidence; (2) pay compensation for any Submissions; or (3) respond to any Submissions. You agree that your Submissions will not violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary right. You further agree that your Submissions will not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware.
SECTION 14 - DISCLAIMERS AND LIMITATION OF LIABILITY
The information contained in this website is provided on an "AS IS" and "AS AVAILABLE" basis without any representations or warranties of any kind, either express or implied. We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. In no case shall HQ IMPORTS LLC, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless HQ IMPORTS LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 16 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our Services (or any part thereof).
SECTION 18 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this Site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 19 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of New York, United States of America, without regard to its conflict of law provisions. By accessing and using this website, you agree that your access and use of this website is subject to these Terms and Conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the State of New York, United States of America. You hereby consent to the exclusive jurisdiction of the state and federal courts located in the State of New York for any disputes arising in connection with these Terms of Service.
SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at the contact information below:
HQ IMPORTS LLC
13 Wilshire Court
Freeport, NY 11520
United States
Email: info@hqimp.com
Website: www.hqimp.com